Terms of Use

1.1. By registering, subscribing to a plan, making a payment, accessing or using CSLight, the user states that they have read, understood and agree to these Terms of Use and to the applicable Privacy Policy.

1.2. If acceptance occurs on behalf of a legal entity, the user states and warrants that they have sufficient authority to represent the contracting company and bind it to these Terms of Use, and is responsible for the truthfulness of that statement.

1.3. If the user does not agree with these Terms, they must not access or use the service.

2.1. CSLight is a subscription-based digital platform, accessible through a browser, that provides support tools, content and AI-assisted interactions focused on the Customer Success field, based on methodology, materials and a knowledge base curated by CRCALVES.

2.2. Depending on the plan, the service may include additional features, such as community access, supplementary content, specific assessments and periodic meetings with a specialist.

2.3. CRCALVES may improve, update, replace, suspend or discontinue features, modules or resources of the service, provided that the essence of the subscription already purchased is preserved or that appropriate commercial treatment is ensured for the affected user.

3.1. CSLight uses artificial intelligence to generate answers, suggestions, analyses and supporting content.

3.2. Because of the probabilistic nature of this technology, answers may contain inaccuracies, omissions, outdated information or inconsistencies.

3.3. The service does not constitute, and does not replace, a formal technical opinion, individualized consulting, independent audit, or legal, financial, accounting, tax or labor advice, nor any professional validation that by its nature requires specific, context-aware human analysis.

3.4. It is solely up to the user to critically assess the information received and to validate, by their own suitable means, any business decision, internal procedure, contract, customer communication or strategic measure taken based on use of the platform.

3.5. Unless expressly stated otherwise, CSLight does not perform open real-time internet searches; its answers are limited to the available knowledge base and to the technical parameters in force at the time of the interaction.

4.1. Use of the service is permitted to individuals over 18 years of age and to duly incorporated legal entities, through an authorized representative.

4.2. The user undertakes to provide correct, complete and current information at registration and to keep it up to date throughout the subscription.

4.3. On the corporate plan, the contracting company may appoint an administrator responsible for the account, for managing access and for use of the service by authorized people.

4.4. The company is responsible for the acts of its associated users, including misuse, irregular sharing or violation of these Terms.

4.5. Access credentials are personal and confidential.

4.6. The user and, in the case of a corporate account, the contracting company, must take reasonable measures to prevent unauthorized access to the platform.

5.1. The user is prohibited, directly or indirectly, from:

• using the service for unlawful or fraudulent purposes, or purposes contrary to applicable law;
• entering, transmitting or requesting content that is offensive, discriminatory, defamatory, illegal, or that violates the rights of third parties;
• using the service to extract content in bulk, systematically reproduce answers, train competing models, reverse-engineer, bypass technical limitations or automate access without authorization;
• sharing access beyond the limits of the contracted plan, reselling the service, sublicensing its use or making the platform available to unauthorized third parties;
• entering into the platform data or content whose use would breach duties of confidentiality, legal secrecy, data protection or the intellectual property rights of third parties.

5.2. Violation of this clause may give rise to immediate suspension of access, account cancellation, preventive blocking, retention of evidence and the adoption of applicable judicial or extrajudicial measures, without prejudice to damages.

6.1. The plans, prices, usage limits, billing periods, included features and commercial conditions applicable to CSLight are those published on the site or in a commercial proposal valid at the time of purchase.

6.2. Billing may occur monthly or annually, depending on the plan selected, through the payment methods made available by CRCALVES or by its processing partners.

6.3. It is the user’s responsibility to keep registration data and payment methods valid and up to date.

6.4. In the event of default, CRCALVES may suspend access to the service until the situation is resolved and, if the default persists for a reasonable period, terminate the contract.

6.5. Promotions, discounts and special commercial conditions have limited validity and are not presumed renewable, unless expressly stated otherwise.

7.1. Subscriptions renew automatically at the end of each billing cycle, unless previously canceled by the user.

7.2. At the time of purchase, the user is informed clearly, prominently and unambiguously about the existence of automatic renewal, the applicable amount, the billing frequency and how to cancel.

7.3. For annual subscriptions, CRCALVES will send an email notice with reasonable advance warning, stating the upcoming renewal and the amount applicable to the new period.

7.4. The user may cancel the renewal at any time through the channels available on the platform, and the cancellation procedure is as simple as the purchase.

7.5. Any price changes for future cycles must be communicated to the user in advance and will take effect only at the subsequent renewal.

7.6. If the renewal charge is not authorized or processed, CRCALVES may make further attempts and, if the default persists, suspend or cancel access to the service.

7.7. Continued use after the renewal date presumes that contractual consent is maintained and that the payment method is in good standing.

8.1. The user may cancel automatic renewal at any time through the channels available on the platform, in which case access remains active until the end of the period already paid for, without prejudice to specific legal provisions to the contrary.

8.2. Unless a different legal obligation applies, there will be no pro-rata refund of amounts relating to a subscription period already started.

8.3. Where applicable, the provisions of article 49 of the Brazilian Consumer Protection Code apply, including the right of withdrawal within the legal period of 7 (seven) days for purchases made outside a commercial establishment, with refund of amounts as provided by law.

8.4. CRCALVES may suspend or terminate access, with or without prior notice, in the event of serious default, fraud, abusive use, violation of these Terms, risk to the security of the service, legal or regulatory determination, or any practice that exposes the platform, third parties or the contracting party itself to relevant legal or reputational risk.

8.5. Except in cases of fraud, immediate risk or a legal determination to the contrary, termination by CRCALVES will follow prior notice and a reasonable period for remedy, where applicable.

8.6. Once the contract ends, the user’s access may be interrupted immediately, subject to internal policies on data retention, deletion or anonymization and to applicable legal obligations.

9.1. All rights relating to CSLight — including software, architecture, interface, brand, visual identity, documentation, methodology, curated knowledge base, proprietary content, flows, prompts, reports and supporting materials — belong to CRCALVES or to third parties who have legitimately licensed them.

9.2. The subscription does not transfer any intellectual property right to the user; it grants only a limited, revocable, non-exclusive, non-transferable and non-sublicensable license to use the service strictly under the terms of the contracted plan.

9.3. Copying, reproducing, redistributing, publicly making available, commercializing, disassembling, reverse-engineering, systematically mining or competitively exploiting any element of the service is prohibited, except where expressly authorized in writing.

10.1. CRCALVES will take reasonable measures to preserve the confidentiality of non-public information entered by the user into the platform, taking into account the state of the art, the nature of the service and the operational limits stated in the Privacy Policy.

10.2. The user acknowledges that they should not enter into the service information that is excessive, unnecessary, confidential to a degree incompatible with the nature of the tool, or third-party data without an adequate legal basis to do so.

10.3. Confidentiality obligations do not apply to information that: (i) is or becomes public without violating these Terms; (ii) must be disclosed by force of law, court order or determination of a competent authority; or (iii) was already legitimately known to the receiving party without a duty of secrecy.

11.1. The processing of personal data related to the use of CSLight follows applicable law and the platform’s Privacy Policy, which forms part of these Terms for all purposes.

11.2. CRCALVES may process registration data, usage data, technical logs, billing data and content submitted by the user to the extent necessary for authentication, performance of the contract, security, fraud prevention, support, service improvement, compliance with legal obligations and the regular exercise of rights.

11.3. Where data is shared with providers of infrastructure, payment methods, hosting, authentication, analytics or operational support, such processing occurs within the limits necessary to provide the service and in accordance with the applicable Privacy Policy.

11.4. The user states that they will enter personal data or third-party information into the platform only when they have a legitimate basis to do so, and is responsible for excesses, unlawfulness or violations of rights arising from their conduct.

12.1. CRCALVES will make commercially reasonable efforts to keep the service available, but does not guarantee continuous availability, absence of failures, universal compatibility, error-free operation or immediate correction of any instability.

12.2. Interruptions may occur due to maintenance, updates, connectivity failures, third-party events, supplier unavailability, security incidents, unforeseeable circumstances or force majeure, none of which in itself creates an automatic right to compensation.

12.3. Any support levels, response times or differentiated service conditions depend on the contracted plan or on a specific commercial instrument.

13.1. To the maximum extent permitted by applicable law, CRCALVES will not be liable for indirect damages, lost profits, lost opportunity, lost revenue, reputational harm, loss of customers, business decisions, penalties, contingencies or losses arising from the use of, interpretation of, or reliance on the answers, content or suggestions generated by the service.

13.2. CRCALVES’s liability also does not cover failures arising from incorrect, incomplete or unlawful data provided by the user, improper use of the platform, integration with or dependence on third-party systems, internet unavailability, external factors or events beyond its reasonable control.

13.3. Nothing in these Terms excludes liabilities that cannot be legally excluded.

14.1. CRCALVES may modify these Terms and update the service at any time.

14.2. Material changes affecting rights, duties or relevant economic conditions will be communicated in advance by reasonable means, including email, a notice on the site or on the platform.

14.3. Continued use of the service after the changes take effect constitutes agreement with the updated version, without prejudice to the user’s right to cancel before the next renewal, where applicable.

15.1. These Terms are governed by the laws of the Federative Republic of Brazil.

15.2. The courts of the district of São Paulo/SP are elected to settle disputes arising from these Terms, to the exclusion of any other, except where a different mandatory jurisdiction is provided by law.

16.1. Questions, contractual requests or communications relating to these Terms may be sent to contato@crcalves.com.

16.2. Requests concerning personal data and privacy must follow the channels indicated in the Privacy Policy.